Innately Empowered Ltd ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are Innately Empowered Ltd is a limited company registered in England and Wales. We offer integrative health consultations, bioenergetic assessments, and personalised health coaching services.

For any data-related enquiries, please contact us at: [email protected]

2. What Data We Collect We may collect and process the following personal data:

Your name, email address, and contact details

Health history and information shared during consultations or intake forms

Payment information processed via Stripe

Booking and scheduling information via Acuity or Calendly

Client records managed via Ivorey

Communications sent to us via our website contact form or email

3. How We Collect Your Data We collect data when you:

Complete our website contact form

Book an appointment or consultation

Sign up to our email newsletter

Make a payment for our services

Communicate with us directly by email

4. How We Use Your Data We use your data to:

Deliver and manage the services you have booked

Process payments securely

Send you relevant health resources, updates, and newsletters (where you have consented)

Respond to your enquiries

Meet our legal and professional obligations

Our lawful basis for processing your data is: contract performance, legitimate interest, and consent where applicable (such as for email marketing).

5. Health Data Health information is classified as special category data under UK GDPR. We collect and process this data solely for the purpose of delivering your health consultation or coaching services. This data is handled with the highest level of care and confidentiality and is never shared without your explicit consent.

6. Third-Party Services To deliver our services, we use the following trusted third-party platforms:

Stripe — secure payment processing

Acuity / Calendly — appointment booking and scheduling

Ivorey — client management

Email newsletter platform — client communications and newsletters

Each of these platforms operates under their own privacy policies and data protection practices. We only share the minimum data necessary for them to perform their function.

7. Data Retention We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Health-related records are retained in line with UK professional practice guidelines. You may request deletion of your data at any time (see Your Rights below).

8. Data Security We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All payment data is processed securely via Stripe and we do not store card details.

9. Your Rights Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure of your data

Withdraw consent for marketing at any time

Object to or restrict how we process your data

Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at [email protected]

10. Cookies Our website may use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings at any time.

11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact:

Innately Empowered Ltd, [email protected]